Delivery InformationThis page explains how we manage dispatch, delivery, Click & Collect and international shipping for orders placed through our stock‑linked website in Newton Abbot, Devon.
In-Stock Items
“In-stock” means the item is physically available in our Newton Abbot store and ready to be picked, packed and dispatched. If our stock levels are ever incorrect, we will contact you by telephone or email as soon as possible.
Dispatch Times
UK orders placed before 12 noon (Monday–Friday) are usually dispatched the same working day. Orders placed after 12 noon, or on a Bank Holiday, will be dispatched on the next working day.
All parcels are sent using tracked delivery services for reliability and parcel security.
Delivery Notes
- Orders to the Scottish Highlands, Northern Ireland, Isle of Man and Channel Islands may take slightly longer but are included within our Standard and Express delivery options.
- Deliveries to the Channel Islands and Isle of Man may be delayed by customs checks.
- Depending on parcel size, your order may be split into multiple shipments using Royal Mail or Parcel Force. All orders are sent using tracked services.
Click & Collect
You may order online and collect from our Newton Abbot store (TQ12 1TG) during opening hours. Please wait for your e‑receipt confirming that your order is ready before travelling.
When collecting, please bring your order confirmation and proof of identification.
Delivery Timeframes
We aim to deliver orders within the indicative timescales shown on the Site. “Working day” refers to Monday–Friday, excluding weekends and Bank Holidays.
Delivery dates are estimates only. We are not liable for delays outside these estimates. If we are unable to deliver within the indicated timeframe, we will notify you and provide an updated estimate.
If your parcel has not arrived, please check your tracking information and contact us. Claims for missing parcels can be processed after 10 working days from dispatch.