Leonard Coombe Equestrian Terms & Conditions

These Terms & Conditions explain how we operate our website and services. They apply to all online purchases made through our stock‑linked website in Newton Abbot, Devon.

Introduction

Please read these Terms & Conditions carefully. If you do not agree with them, please do not use this website. Nothing in these terms affects your statutory rights.

By using www.leonardcoombe.co.uk (the “Site”), you agree to be bound by these Terms & Conditions. The information on this website is not intended to provide recommendations, endorsements or advice.

Leonard Coombe Equestrian aims to provide continuous and error‑free access to the Site.

Information We Collect When You Place an Order

The information we request when you place an order is used for billing, delivery and contacting you if we have a query. Once you have placed an order, we will contact you to confirm receipt, confirm dispatch and provide any relevant updates.

Pricing

All prices on the Site are shown in pounds sterling (£) and include UK VAT where applicable.

Occasionally, despite our best efforts, items may appear incorrectly priced. If the correct price is lower than the displayed price, we will charge the lower price. If the correct price is higher, we will contact you to confirm whether you wish to proceed. If we do not receive a reply within 3 days (excluding Sundays and Bank Holidays), we will cancel the item from your order.

Availability

We endeavour to maintain accurate stock levels. If an item is out of stock, we will notify you as soon as possible and advise on availability and delivery times.

For special‑order or custom items (including personalised or made‑to‑order products), we will email you with availability and estimated delivery times. We will not process your order until you have confirmed it. Payment for special/custom orders is taken once confirmation is received.

All special/custom orders are non‑refundable.

Payment

We accept major credit and debit cards (excluding Diners Club). Cards are not charged until goods are dispatched. Online payments are processed securely and shown in pounds sterling.

Please only enter your payment details when prompted at checkout. Do not email card details to us. We cannot accept responsibility for security if details are provided in this way.

Offers & Promotions

Offers and promotions cannot be used in conjunction with any other offer.

Multi‑buy promotions (e.g., buy one get one free, three for two) apply only to the items stated and must be purchased within a single transaction.

If free postage is offered, it applies to Standard Delivery only and excludes quoted or overseas deliveries. A minimum order value of £50 may be required.

Delivery

We aim to deliver goods within the indicative timescales shown on the Site. “Working day” means Monday to Friday, excluding Bank Holidays.

Delivery dates are estimates only. We are not liable for delays outside these estimates. If we are unable to deliver within the indicated timescale, we will notify you by email and provide an updated estimate.

Claims for missing deliveries can only be processed after 10 working days from dispatch. Claims must be made within 28 days of dispatch.

We will deliver your order to the address provided at checkout. If we are unable to deliver to the address, we reserve the right to cancel the order.

Title and risk pass to you upon delivery. If you request delivery to a safe place or alternative address, title and risk pass to you once the parcel is delivered.

Order Acceptance

When you complete a transaction, you will receive an email acknowledging your order. This email does not constitute acceptance.

By placing an order, you make an offer to purchase the products selected under these Terms & Conditions. We may decline your offer at our discretion.

Your order is accepted only when we dispatch the products you have ordered.

Damages & Missing Items

Any visible damage must be reported to the courier upon delivery. Missing items or parts must be reported to us within 72 hours of delivery.

Click & Collect

Click & Collect orders will be held for 4 weeks. After this period, the order will be cancelled. We reserve the right to partially refund the order if items have devalued (e.g., expiry‑dated or seasonal products).

Returns, Inspections & Manufacturer Assessment

We may return products to the manufacturer for assessment where necessary. Please allow up to 30 days for an exchange or refund in these circumstances.

Returned items must be clean and dry before inspection due to health and safety requirements, in accordance with the Health and Safety at Work Act 1974.

Promotions

Leonard Coombe Equestrian reserves the right to amend or withdraw promotions at any time.

Your Online Account

You are responsible for ensuring your account details and password remain confidential. You agree to accept responsibility for all activities under your account.

If you believe your account is being misused or your details have become known to someone else, please contact us immediately.

When registering, please ensure your information is complete and correct. Notify us as soon as possible if your details change or if you wish them to be removed.

We reserve the right to change or remove content, refuse access to the Site or cancel orders at our discretion. If we cancel an order, it will be without charge and you will be notified immediately.